Vayro™ Shipping Policy

Last Updated: 10 August 2026

Vayro™ currently delivers orders to customers within South Africa.

We aim to make the delivery process as straightforward and reliable as possible.

1. Delivery Areas

Vayro™ currently delivers within South Africa only.

We do not currently offer international shipping.

2. Courier Service

Vayro™ primarily uses Aramex Store-To-Door for delivery.

Aramex Store-To-Door provides domestic courier delivery and parcel tracking.

Once your order has been dispatched, tracking information will be provided where available.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is:

8 to 11 business days.

Business days are Monday to Friday and exclude South African public holidays.

The estimated delivery period begins once the order has been processed and dispatched for delivery.

The 8 to 11 business day period is an estimate and should not be interpreted as an absolute guarantee that every parcel will arrive within exactly 8 to 11 business days.

Certain areas may take longer due to courier service availability, geographic location or other logistical circumstances.

4. Order Processing

Orders are processed after successful payment and order confirmation.

Processing times may vary depending on:

• order volume;

• stock availability;

• payment verification;

• weekends;

• public holidays;

• supplier availability;

• or other operational circumstances.

Where there is a significant issue affecting the fulfilment of an order, Vayro™ will make reasonable efforts to communicate with the customer.

5. Courier Delays

Once an order has been handed to the courier, delivery is performed by the courier according to its applicable delivery procedures and service conditions.

Delivery may be delayed by circumstances including:

• courier network delays;

• weather;

• road closures;

• accidents;

• strikes;

• public holidays;

• remote or outlying delivery areas;

• incorrect or incomplete delivery information;

• failed delivery attempts;

• high delivery volumes;

• operational disruptions;

• or other circumstances outside Vayro™'s reasonable control.

To the extent permitted by applicable law, Vayro™ will not be liable for losses caused solely by delivery delays arising from circumstances outside Vayro™'s reasonable control.

This does not exclude any statutory consumer right or remedy that cannot legally be excluded.

6. Remote and Outlying Areas

Delivery to remote, regional or outlying areas may take longer than the standard estimated delivery period.

Aramex advises that service frequency to remote and outlying areas may differ from main centres.

Where additional delivery requirements or charges apply to a particular destination, Vayro™ may contact the customer before proceeding where reasonably necessary.

7. Tracking

Once your order has been dispatched and tracking information becomes available, Vayro™ will provide the relevant tracking information.

Customers should use the tracking information to monitor delivery progress.

8. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please ensure that your:

• name;

• street address;

• suburb;

• city;

• province;

• postal code;

• telephone number;

• and email address

are correct.

Vayro™ is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer, to the extent permitted by law.

9. Delivery Attempts

The courier may attempt delivery in accordance with its own delivery procedures.

If delivery cannot be completed, the courier may contact the customer or arrange another delivery attempt in accordance with its applicable procedures.

Customers should ensure that someone is available to receive the parcel where a signature or recipient confirmation is required.

10. Failed Delivery

If a parcel cannot be delivered because of information or circumstances attributable to the customer, including an incorrect address, unavailable recipient or failure to respond to courier communication, additional delivery charges may apply where permitted by law.

Vayro™ may contact the customer to arrange an appropriate solution.

11. Damaged Parcels

Customers should inspect their parcel when it is delivered.

If the packaging appears significantly damaged, customers should document the condition where reasonably possible and contact Vayro™ promptly.

Photographs of the parcel and packaging may be requested to assist with an investigation.

Customers should retain the packaging until the matter has been resolved.

12. Missing or Incorrect Products

If you receive an incorrect product or your order is missing an item that was advertised as included, contact Vayro™.

Please provide:

• order number;

• photographs;

• description of the issue;

• and any other information reasonably requested.

Vayro™ will investigate and provide the applicable remedy where required.

13. Delivery Charges

Applicable delivery charges will be displayed during the checkout process before the customer completes the purchase.

Delivery charges may vary depending on the order, destination or applicable delivery service.

14. Delivery and Consumer Rights

Nothing in this Shipping Policy limits statutory consumer rights under South African law.

Where applicable legislation imposes a specific obligation on Vayro™ concerning delivery, cancellation, refunds or other consumer rights, the applicable legal requirement will prevail.

15. Delays Outside Vayro™'s Control

Vayro™ cannot guarantee that a courier will never experience delays.

Circumstances outside Vayro™'s reasonable control may affect delivery times.

These may include:

• severe weather;

• natural disasters;

• strikes;

• civil unrest;

• road closures;

• courier operational failures;

• major traffic disruptions;

• unexpected logistics disruptions;

• government restrictions;

• public emergencies;

• or other events outside Vayro™'s reasonable control.

Where such circumstances occur, Vayro™ will make reasonable efforts to assist with tracking and resolving the delivery issue.

16. Contact

For delivery-related questions:

Vayro™

Legal Operator: Jan Albert Brits, trading as Vayro™
Email: vayrotools@gmail.com
Telephone: 082 845 6381
Physical Address: 343 Sardinia Bay Rd, Lovemore Park, Gqeberha, 6070
Country: South Africa